PACE Anti-Piracy Announces Updates to iLok.com
October 06, 2009 Filed in: iLok.com
FOR IMMEDIATE RELEASE
World’s first end user hardware based activation and license management site updated with new user interface and additional support resources for improved usability and user experience
SAN JOSE, CALIFORNIA – October 6, 2009 – PACE Anti-Piracy Inc., a leader in the development and licensing of anti-piracy systems for software publishers, has completed a comprehensive update to the iLok user services site: http://www.iLok.com to provide improved usability and a more rewarding user experience, especially for new users. Additional support resources have been added, including helpful screencasts that walk iLok.com users through basic operations. The improved layout for the updated site was designed with the iLok.com end user in mind, utilizing feedback from both software developers and iLok.com end users.
“The goal of this major update of iLok.com was to not only refresh the look of iLok.com,” said Dolores McLaughlin, iLok.com Support Manager, “but to also provide a better experience for our users, especially new users. We are always looking for ways to make iLok.com as simple as possible to use. We added video screencasts to walk users through the various operations they can do in their iLok.com accounts, and also added a Guided Help section to automatically direct users to the solutions to questions we commonly encounter in support. The new Guided Help section is an addition to our existing FAQ. It is important to our support team to get helpful information to iLok.com users as quickly as possible, so adding these automated solutions helps us to provide 24/7 support.”
Features and Benefits of iLok.com
End-users:
Visit iLok.com today and learn more at http://www.iLok.com
Ask your software vendors to support iLok so that you can take advantage of the many user-friendly features.
Software publishers, developers and distributors:
To learn more about how protect your products and give your users flexibility with iLok please contact PACE Sales by email. Evaluation kits are available, for details please refer to the following http://www.paceap.com/docs/PACEEval.pdf
About PACE Anti-Piracy
PACE Anti-Piracy Inc. is a privately held company based in San Jose, California. Since 1985, PACE has provided software publishers and distributors with high quality solutions for secure software distribution. PACE’s products are used by an ever growing number of world-class software publishers around the world. Current and past PACE Customers include AbbeyRoad/EMI, Antares Technology (Auto-Tune), AudioEase, AVID/Digidesign, Brother International, Celemony, Cycling74, Dolby Laboratories, DTS, Inc., DxO Labs, EastWest Soundsonline, Electronic Arts, FontWorks Japan, Follett Corporation, Harman International/Lexicon, Korg, Line6, Massenburg DesignWorks, Mark of the Unicorn, Morisawa and Company, Nemetchek America, Network Associates/Netscout, Nikon, Notionmusic, Philips, Sanyo, Softube, Sonic Solutions, Sonivox, Sonnox Plugins, SoundToys, Unity3D, US Cost, Verance, Waves, The Walt Disney Company, Write Brothers Inc, plus over 85 Pro Audio software companies.
© 2009, PACE Anti-Piracy, InterLok, and iLok are registered trademarks of PACE Anti-Piracy, Inc. All other brand names mentioned are registered trademarks or trademarks of their respective holders, and are hereby acknowledged.
World’s first end user hardware based activation and license management site updated with new user interface and additional support resources for improved usability and user experience
SAN JOSE, CALIFORNIA – October 6, 2009 – PACE Anti-Piracy Inc., a leader in the development and licensing of anti-piracy systems for software publishers, has completed a comprehensive update to the iLok user services site: http://www.iLok.com to provide improved usability and a more rewarding user experience, especially for new users. Additional support resources have been added, including helpful screencasts that walk iLok.com users through basic operations. The improved layout for the updated site was designed with the iLok.com end user in mind, utilizing feedback from both software developers and iLok.com end users.
“The goal of this major update of iLok.com was to not only refresh the look of iLok.com,” said Dolores McLaughlin, iLok.com Support Manager, “but to also provide a better experience for our users, especially new users. We are always looking for ways to make iLok.com as simple as possible to use. We added video screencasts to walk users through the various operations they can do in their iLok.com accounts, and also added a Guided Help section to automatically direct users to the solutions to questions we commonly encounter in support. The new Guided Help section is an addition to our existing FAQ. It is important to our support team to get helpful information to iLok.com users as quickly as possible, so adding these automated solutions helps us to provide 24/7 support.”
Features and Benefits of iLok.com
- FREE Registration: Sign up for Free. Register, name and organize your iLoks.
- Manage: The iLok can hold over 100 licenses from different software developers and ilok.com provides users a way to download and organize licenses. iLok.com offers the ability for users to retrieve licenses sent to their iLok.com account. Licenses can have many different attributes such as: demo, timed licenses, NFR (not for resale), rental, and full licenses.
- Move: Registered users can move their licenses between iLoks to allow more control over organizing their licenses. Note that vendors reserve the right to restrict this feature with respect to their products depending upon their specific license agreements.
- Support: In addition to our updated Frequently Asked Questions (FAQ) section, our new Guided Help is available 24/7 to help users answer common questions and to contact our support team should that be necessary. New screencasts are also available to walk users through all operations on iLok.com. While the iLok is a simple and robust product, it is not immune to harsh treatment. iLok.com offers an automated RMA process online to assist end users in determining if there is a problem with their iLok.
- Zero Downtime: ZDT is the world’s most advanced RMA process. Designed by engineers with feedback from end users who have been through a variety of different companies’ RMA processes, ZDT helps the user to get back to work within minutes. Users subscribe to the premium service for a $30.00 fee per iLok. If an iLok is broken or has an issue, the customer can use ZDT to get instant temporary replacement licenses sent to their ilok.com account. The end user must have a back-up iLok or a second iLok to use. In order for permanent replacment licenses to be issued, the broken iLok must be returned to PACE for analysis. Note that some rare cases, due to licensing agreements, the ZDT replacement are not enabled for all products. ILok.com makes these options and exceptions clear to the users.
End-users:
Visit iLok.com today and learn more at http://www.iLok.com
Ask your software vendors to support iLok so that you can take advantage of the many user-friendly features.
Software publishers, developers and distributors:
To learn more about how protect your products and give your users flexibility with iLok please contact PACE Sales by email. Evaluation kits are available, for details please refer to the following http://www.paceap.com/docs/PACEEval.pdf
About PACE Anti-Piracy
PACE Anti-Piracy Inc. is a privately held company based in San Jose, California. Since 1985, PACE has provided software publishers and distributors with high quality solutions for secure software distribution. PACE’s products are used by an ever growing number of world-class software publishers around the world. Current and past PACE Customers include AbbeyRoad/EMI, Antares Technology (Auto-Tune), AudioEase, AVID/Digidesign, Brother International, Celemony, Cycling74, Dolby Laboratories, DTS, Inc., DxO Labs, EastWest Soundsonline, Electronic Arts, FontWorks Japan, Follett Corporation, Harman International/Lexicon, Korg, Line6, Massenburg DesignWorks, Mark of the Unicorn, Morisawa and Company, Nemetchek America, Network Associates/Netscout, Nikon, Notionmusic, Philips, Sanyo, Softube, Sonic Solutions, Sonivox, Sonnox Plugins, SoundToys, Unity3D, US Cost, Verance, Waves, The Walt Disney Company, Write Brothers Inc, plus over 85 Pro Audio software companies.
© 2009, PACE Anti-Piracy, InterLok, and iLok are registered trademarks of PACE Anti-Piracy, Inc. All other brand names mentioned are registered trademarks or trademarks of their respective holders, and are hereby acknowledged.